Problem definition & containment
Establish the issue, its boundaries and immediate containment needs with the customer.
SERVICES / ROOT CAUSE ANALYSIS
Understand the cause.
Improve what follows.
Structured investigations that connect a clearly defined problem to evidence, corrective action and an effectiveness check.
SEE THE PROCESS
- 1
Define
- 2
Contain
- 3
Investigate
- 4
Correct
- 5
Verify
When you need us.
A problem keeps recurring, or the corrective action treats only the symptom. You need an investigation that tests causes against evidence.
Evidence-led investigation
Organise available evidence, observations and competing explanations.
Structured analysis
Apply 8D, fishbone or fault-tree analysis where appropriate to the problem.
Corrective-action planning
Define actions, responsibilities, due dates and checks for the proposed solution.
Effectiveness & learning
Track agreed evidence of effectiveness and record lessons for prevention.
THE OUTCOME
What you receive.
- Structured investigation and 8D reports
- Cause-and-evidence records
- Corrective-action plans
- Effectiveness checks and closure records
THE STARTING POINT
Inputs we need.
- Problem and failure history
- Inspection, test and operating evidence
- Relevant process or product information
- Action owners and validation support
A proposed cause remains a hypothesis until supported by evidence. Closure depends on agreed verification.
Connected services.
All servicesA CLEARER NEXT STEP
What needs to
become clearer?
Let’s start with your requirement.